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FAQ

Before you visit

Everything first-time guests ask. Anything missing, just write to us.

YOUR FIRST VISIT, IN SHORT

  • Arrive ten minutes early
  • No need to wash your hair first
  • Your hair is dried before you leave
  • Wear comfortable clothing
  • Return every four to six weeks
  • Men and all hair types welcome

A treatment for the scalp, done at a reclined basin. Scalp analysis, aromatic steam, a deep cleanse and exfoliation, shiatsu-inspired massage, a nourishing mask, the warm waterfall rinse and a blow-dry finish. It cares for the scalp the way a facial cares for skin.

Yes. Oasis is a head spa and nothing else — three experiences of the same treatment at different depths. We would rather do one thing properly than many things adequately.

Add about fifteen minutes to your session time for the welcome and consultation.

No. A double cleanse is part of every ritual — come as you are, even after a workout or a long day.

No. Every ritual ends with a gentle blow-dry, so you can go straight back to your day.

Every four to six weeks maintains a balanced scalp. If you are treating a specific concern, we will suggest a closer interval for the first few visits.

The same hands, every visit. Oasis — The Pearl is a home-based studio with one practitioner, so your ritual is never handed between people.

Yes. We use sulphate-free products and adapt the ritual for coloured, keratin-treated or bleached hair. Note it on your intake form.

Very much so, and all hair types and lengths — including short hair, thinning hair and shaved heads. The scalp is the point, not the hair.

Most guests do. We will wake you gently at the rinse.

Yes. All prices are in CAD and shown before tax. For now we accept cash or Interac e-Transfer. Gratuities are appreciated but never expected.

Yes — parking is available at the studio in Stoney Creek. The exact address is shared with your booking confirmation.

Sign in to My Bookings to cancel, or call or WhatsApp us to reschedule. We ask for at least four hours notice so the slot can be offered to another guest.

We are appointment-first so every guest gets a quiet room. Call us anyway — if a slot is free the same day, it is yours.

Gentle, high-quality shampoos, scalp serums, essential oils and hair masks that cleanse, hydrate and nourish. They are chosen for natural ingredients and for what they actually do for scalp health and hair growth.

Regular treatments stimulate blood flow to the scalp and improve the health of the follicles, which may encourage growth. Results vary with individual conditions, and the treatment works best alongside proper home hair care.

No. The massage is designed to relax, and any pressure applied is meant to relieve tension rather than cause discomfort. You may feel a distinct sensation as the scalp is massaged or cleansed, but it should never hurt — tell us and the pressure changes immediately.

Yes. Any ritual or an open-value card, presented in a pearl envelope, valid twelve months. See Offers & Gift Cards.

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